From March 26, 20:10 UTC to March 27, 00:15 UTC we were experiencing issues with ETHBASE payouts processing
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 27, 2024 - 00:21 UTC
Identified
From 20:10 UTC, we are experiencing issues with ETHBASE payouts processing
As a result, users may notice that there is no status change from "sending to you" on the exchange page. The issue occurred due to a highly increased load on the payment service, which created a queue of payouts. Our technical team is already working on a solution.
We will get back to you with an update within several hours.
Posted Mar 26, 2024 - 21:20 UTC
This incident affected: Exchange Processing and Digital Assets (Ethereum (Base) (ETHBASE)).