We would like to notify you that on January 14th, from 07:00 (UTC), an upgrade will take place on the Mantle Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with MNTMAINNET.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience. Posted on
Jan 01, 2026 - 23:18 UTC
Resolved -
Today, from 12:30 UTC to 14:00 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 13, 14:18 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 12:30 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 13, 13:47 UTC
Completed -
The scheduled maintenance has been completed.
Jan 13, 00:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:30 UTC
Scheduled -
Hello.
We would like to notify you that on January 12th from 06:30 UTC we may experience temporary issues with exchange processing time due to scheduled technical maintenance on the side of our liquidity provider.
The maintenance will affect the following assets: ach,acs,adx,aergo,ainbsc,aioz,akebsc,akt,algo,alphabsc,alu,arberc20,axs,b2bsc,baby,babydoge,bal,ban,band,basbsc,bera,blur,blz,boba,bonk,boson,bsw,btc,bubb,camperc20,cat,cbase,celo,cgptbsc,cookiebsc,cro,crossbsc,ctc,ctsi,cysbsc,dark,degen,dia,doodsol,dusk,edenerc20,edgenerc20,elizaossol,ept,ese,ethw,fbase,ferc20,fida,fitfi,flr,fort,gaiaerc20,gmx,gominingerc20,gps,griffain,gstsol,hntsol,holobsc,holosol,icntbase,j,jctbsc,kas,kcserc20,kiteerc20,klvmainnet,kmno,labbsc,ladys,laerc20,linea,lingo,lmwr,lpt,luna,lvva,major,mana,manta,mavia,melania,mobile,mplx,mtv,nc,neon,newterc20,nmr,nwc,ogn,op,opul,opulalgo,order,oxt,paal,paws,pha,plume,pol,popcat,portal,praibsc,prcl,promptbase,ptberc20,puffer,pyr,pyusd,qbsc,qiarc20,qnt,render,rsr,rwa,sapienbase,sei,seraph,shellbsc,shellerc20,signbase,signbsc,skyerc20,sonic,spkerc20,stblbsc,sto,strkmainnet,supbsc,swarms,sweat,swell,swftc,sxterc20,synt,telmatic,tfuel,timeerc20,tokenbsc,tokenerc20,toshi,trac,trump,trvl,twt,uds,unitebase,uos,uqc,usd1trc20,usddtrc20,usde,uselesssol,velvetbsc,vet,vinubsc,vr,vsnerc20,wct,wemixmainnet,wen,wetsol,wldop,wmtxerc20,xanerc20,xcnbase,xcnbsc,xcnerc20,xdc,xlm,xnlbsc,xnybsc,xpinbsc,yberc20,zerebro,zetaerc20,zkperc20,zkwasmbsc,zora
Jan 10, 14:33 UTC
Resolved -
Today from 22:15 to 22:40 UTC we were experiencing delays with exchanges processing.
We are happy to announce that the problem has been successfully resolved and all affected exchanges were processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 12, 22:48 UTC
Investigating -
From 22:15 UTC we are experiencing issues with exchanges processing. As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution. We will keep you updated. Thank you for the understanding!
Jan 12, 22:19 UTC
Completed -
The scheduled maintenance has been completed.
Jan 9, 20:22 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 17:00 UTC
Scheduled -
We would like to notify you that on January 8, from 17:00 UTC, a hard fork will take place on the Arbitrum (ARB) network. Due to the update, there may be delays in processing payouts and exchanges with the following assets: GMXARB, DAIARB, WBTCARB, LDOARB, CRVARB, GNSARB, GRTARB, WOOARB, XAI, LINKARB, MAGICARB, STGARB, ARB, ZROARB, ARBUSDCE, OBT, AIDOGE, UNIARB, ETHFIARB, ANIMEARB, USDTARB, PENDLEARB, RDNTARB, ETHARB.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 7, 22:37 UTC
Resolved -
This incident has been resolved.
Jan 9, 00:11 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 22:45 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 8, 23:46 UTC
Completed -
The scheduled maintenance has been completed.
Jan 8, 04:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:30 UTC
Scheduled -
Hello there, Just a quick heads-up: on January 8, starting at 02:30 (UTC), we might experience temporary delays with some ERC20 token payouts due to scheduled maintenance by our liquidity provider.
During this time, you may notice that the status on the exchange page stays stuck on "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
Jan 7, 10:06 UTC
Resolved -
Hey! Just a heads-up — today, between 16:15 UTC and 16:45 UTC, we had some delays with processing XMR payouts.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Jan 6, 16:48 UTC
Investigating -
Hello! Since 16:15 UTC, we're having some issues with processing XMR payouts.
Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix.
We’ll update you within several hours. Thanks for hanging in there!
Jan 6, 16:32 UTC
Resolved -
Today we had some issues with processing of ETHSTRK and STRKMAINNET exchanges due to STRK network shutdown.
The issue is now fixed, and the network is stable. Sorry for the inconvenience, and thanks for your patience!
Jan 5, 14:37 UTC
Investigating -
Hello! Just a heads-up: we are experiencing delays with processing of ETHSTRK and STRKMAINNET exchanges due to STRK network shutdown since 9:50 UTC.
Because of this, you may see that the status stays stuck on "Awaiting Deposit" or "sending to you".
We are monitoring the situation and will return as soon as there are updates. Thanks for hanging in there!
Jan 5, 10:07 UTC
Completed -
The scheduled maintenance has been completed.
Jan 2, 16:51 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 11:00 UTC
Scheduled -
We would like to notify you that on January 2, from 11:00 (UTC), an upgrade will take place on the THETA network. Due to the update, there may be delays in processing payouts and exchanges with THETA, TFUEL, and TDROP.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Dec 31, 09:17 UTC
Resolved -
Today, between 03:35 UTC and 05:15 UTC we experienced some delays with exchanges. Following assets were affected: ETHBASE, PENGU, ORBS, HNTSOL, XVG, SOL, USDCBASE, WBTCMATIC, XMR, PLS
We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out.
We truly apologize for any inconvenience this may have caused and appreciate your patience!
Dec 31, 05:27 UTC
Investigating -
Hello!
Since 03:35 UTC, we have been experiencing some issues with processing of exchanges. The following assets are affected: ETHBASE, PENGU, ORBS, HNTSOL, XVG, SOL, USDCBASE, WBTCMATIC, XMR, PLS
This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
Thank you for your patience and understanding!
Dec 31, 03:45 UTC