Resolved -
This incident has been resolved.
Feb 8, 02:45 UTC
Update -
Hey! Just a heads-up — today, between 17:15 and 18: 20 UTC, we had some delays with processing USDTTRC20/TRX payouts and partner rewards.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Feb 7, 18:23 UTC
Identified -
Hello! Since 17:15 UTC, we're having some issues with processing USDTTRC20 payouts and partner rewards.
Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix.
We’ll update you within several hours. Thanks for hanging in there!
Feb 7, 18:02 UTC
Resolved -
This incident has been resolved.
Feb 6, 23:14 UTC
Identified -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 21:00 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Feb 6, 21:40 UTC
Completed -
The scheduled maintenance has been completed.
Feb 5, 18:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:00 UTC
Scheduled -
We would like to notify you that on February 5, from 10:00 (UTC), an upgrade will take place on the ZIL network. Due to the update, there may be delays in processing payouts and exchanges with ZIL.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Feb 4, 11:57 UTC
Resolved -
Hey! Just a heads-up — today, between 15:30 and 17:15 UTC, we had some delays with processing ETH and tokens payouts.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Feb 5, 17:18 UTC
Investigating -
Hello! Since 15:30 UTC, we're having some issues with processing ETH and tokens payouts.
Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix.
We’ll update you within several hours. Thanks for hanging in there!
Feb 5, 15:46 UTC
Resolved -
Today, from 01:00 UTC to 02:15 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Feb 5, 02:20 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 01:00 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Feb 5, 02:00 UTC
Completed -
The scheduled maintenance has been completed.
Feb 4, 22:49 UTC
Scheduled -
We would like to notify you that on February 4th, from 18:00 (UTC), an upgrade will take place on the Hedera Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with HBAR.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Feb 4, 00:00 UTC
Resolved -
Hey! Just a heads-up — today, between 16:10 and 17:30 UTC, we had some delays with BSC tokens partner rewards processing.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Feb 4, 17:36 UTC
Investigating -
From 16:10 UTC, we are experiencing issues with BSC tokens partner rewards processing.
As a result, partners may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as the issue is resolved.
Feb 4, 16:44 UTC
Resolved -
Hey! Just a heads-up — today, between 15:34 and 17:30 UTC, we had some delays with processing BTC payouts.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Feb 4, 17:30 UTC
Investigating -
Hello! Since 15:34 UTC, we're having some issues with processing BTC payouts.
Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix.
We’ll update you within several hours. Thanks for hanging in there!
Feb 4, 17:00 UTC
Completed -
The scheduled maintenance has been completed.
Feb 4, 11:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 15:00 UTC
Scheduled -
We would like to notify you that on February 3, from 15:00 (UTC), an upgrade will take place on the SEI network. Due to the update, there may be delays in processing payouts and exchanges with SEI.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Feb 1, 18:00 UTC
Resolved -
Today, from 03:50 UTC to 05:20 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Feb 1, 05:22 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 03:50 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Feb 1, 04:53 UTC
Completed -
The scheduled maintenance has been completed.
Jan 30, 15:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:30 UTC
Update -
Hello there,
Just a quick reminder: on January, 30, starting at 12:30 (UTC), we might experience temporary delays with XDC token payouts due to scheduled maintenance by our liquidity provider.
During this time, you may notice that the status on the exchange page stays stuck on "exchanging" or "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
Jan 30, 10:25 UTC
Scheduled -
Hello there,
Just a quick heads-up: on January, 30, starting at 12:30 (UTC), we might experience temporary delays with XDC token payouts due to scheduled maintenance by our liquidity provider.
During this time, you may notice that the status on the exchange page stays stuck on "exchanging" or "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
Jan 29, 13:29 UTC
Resolved -
Today from 23:08 to 23:55 UTC we were experiencing some temporary issues with our API, which may affect response times, API availability, network fee, etc.
We are happy to announce that the API availability issue has been successfully resolved.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know. We sincerely apologize for the inconvenience caused.
Jan 29, 00:00 UTC
Investigating -
Hello!
Since 23:08 UTC, we're experiencing some temporary issues with our API, which may affect response times, API availability, network fee, etc.
Our tech team is already looking into the cause and resolving the situation.
Jan 28, 23:24 UTC
Resolved -
Today, from 02:30 UTC to 03:55 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 28, 04:00 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 02:30 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 28, 03:30 UTC
Resolved -
Today, from 04:00 UTC to 05:20 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 25, 05:26 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 04:00 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 25, 05:16 UTC
Completed -
The scheduled maintenance has been completed.
Jan 25, 03:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 UTC
Scheduled -
We would like to notify you that on January 21st, from 18:00 (UTC), an upgrade will take place on the Hedera Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with HBAR.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 20, 18:16 UTC