Delays with ETHW exchanges processing

Incident Report for ChangeNow

Resolved

Today from 00:00 to 05:20 UTC we were experiencing delays with ETHW exchanges processing.

We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Sep 27, 2022 - 05:23 UTC

Identified

From 00:00 UTC we are experiencing issues with ETHW exchanges processing.
The issue happened due to an error in updating the data on the current liquidity balance of the payment service.
As a result, users may notice no status change from "exchanging" on the exchange page.

Our technical team is already working on a fix.

Posted Sep 27, 2022 - 01:26 UTC