From 03:10 PM UTC to 08:30 PM UTC we were experiencing issues with ETH payouts processing.
We are happy to announce that the problem has been successfully resolved, and the team is processing all affected exchanges at this moment.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
Posted Jan 16, 2023 - 20:32 UTC
Identified
We identified the reason for the delay with ETH and ERC20 tokens payouts processing. The issue occurred due to a highly increased load on the payment service, which created a queue of payouts in the coin.
Our technical team is already working on a fix. ETA is 2 hours.
Posted Jan 16, 2023 - 17:04 UTC
Investigating
From 03:10 PM UTC, we are experiencing issues with ETH payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. The issue occurred due to a highly increased load on the payment service, which created a queue of payouts in the coin.
We will get back to you with an update within 2 hours.
Posted Jan 16, 2023 - 15:54 UTC
This incident affected: Digital Assets (Ethereum (ETH)).