Today from 9:00 UTC to 23:30 UTC, we were experiencing delays with TON payouts processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. The issue occurred due to a highly increased load on the coin network. At the moment, the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Aug 27, 2024 - 00:00 UTC
Update
From 9:00 UTC we are experiencing issues with TON payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update within several hours.
Posted Aug 26, 2024 - 13:40 UTC
Investigating
From 9:00 UTC we are experiencing issues with TON payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update within several hours.