We've been experiencing issues with exchanges processing in HOOD network

Incident Report for ChangeNow

Resolved

Hey!
Today, between 14:30 and 16:43 UTC, we had some issues with exchanges processing in HOOD network.

The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.

Sorry for the inconvenience, and thanks for your patience!

Posted Sep 02, 2026 - 16:53 UTC

Investigating

Hello!

Since 14:30 UTC, we've been experiencing issues with exchanges processing in HOOD network.

Because of this, users may see that the status stays stuck on "exchanging" instead of updating to "sending".

Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible.

Posted Sep 02, 2026 - 15:14 UTC