We are experiencing issues with deposits recognition
Incident Report for ChangeNow
Resolved
Today from 18:30 UTC to 20:15 UTC we were experiencing issues with deposits recognition in the following networks:
APT, BAND, BASE, FTM, INJ, FLR, LNA, MATIC, OSMO

The issue occurred due to the incorrect operation of the internal service responsible for recognizing deposits.
We are happy to announce that the problem has been successfully resolved, and all unrecognized exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.
Posted Jul 29, 2024 - 20:16 UTC
Investigating
From 18:30 UTC we are experiencing issues with deposits recognition in the following networks:
APT, BAND, BASE, FTM, INJ, FLR, LNA, MATIC, OSMO

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.
Posted Jul 29, 2024 - 18:58 UTC
This incident affected: Deposits and Exchange Processing.