From 01:15 UTC to 14:00 UTC we were experiencing issues with OP network tokens deposit recognition..
We are happy to announce that the problem has been successfully resolved, and all unrecognized exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Apr 17, 2024 - 14:25 UTC
Identified
From 01:15 UTC we are experiencing issues with OP network tokens deposits recognition.
As a result, users may notice no status change from "waiting" on the exchange page. The issue occurred due to a malfunction in communication between internal services.
We will get back to you with an update as soon as possible.
Posted Apr 17, 2024 - 02:04 UTC
This incident affected: Deposits, Exchange Processing and Digital Assets (Optimism (OP), Tether (Optimism) (USDTOP), PSYOP (PSYOP), Ethereum (Optimism) (ETHOP), USD Coin (Optimism) (USDCOP), CyberConnect (Optimism) (CYBEROP), Dai (Optimism) (DAIOP), Wrapped Bitcoin (Optimism) (WBTCOP)).