Temporary ERC-20 payout delays

Incident Report for ChangeNow

Resolved

Today from 05:20 PM to 06:10 PM UTC we were experiencing issues with ETH and its tokens payout delays.
We are happy to announce that the issue has been successfully resolved.

At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.

Posted Mar 10, 2023 - 18:18 UTC

Identified

From 05:20 PM UTC, we are experiencing issues with ERC-20 payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page.

The issue occurred due to delays in updating data on the current liquidity balance on our side.
Our technical team is already working on a solution.

We will get back to you with an update within 2 hours

Posted Mar 10, 2023 - 17:56 UTC

This incident affected: Withdrawals.