Issues with recognizing KAS deposits

Incident Report for ChangeNow

Resolved

Hey!
As you might remember, today between 16:00 and 17:00 UTC, we had some issues with recognizing KAS deposits.

The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.

Sorry for the inconvenience, and thanks for your patience!

Posted Jul 23, 2025 - 17:21 UTC

Investigating

Hello!
Since 16:00 UTC, we've been experiencing issues with recognizing KAS deposits.

Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.

Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.

Posted Jul 23, 2025 - 16:23 UTC