Issues with recognizing SUI deposits

Incident Report for ChangeNow

Resolved

This incident has been resolved.

Posted Aug 26, 2025 - 11:05 UTC

Update

Hey!
As you might remember, today between 02:40 and 11:05 UTC, we had some issues with recognizing SUI deposits.

The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.

Sorry for the inconvenience, and thanks for your patience!

Posted Aug 26, 2025 - 11:05 UTC

Investigating

Hello!
Since 02:40 UTC, we've been experiencing issues with recognizing SUI deposits.

Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.

Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.

Posted Aug 26, 2025 - 08:32 UTC