From April 9, 23:20 UTC to April 10, 00:10 UTC we were experiencing issues with BTC payouts processing
We are happy to announce that the issue has been successfully resolved, and all affected exchanges have been processed. The issue occurred due to inter-server communication failure. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Apr 10, 2024 - 00:18 UTC
Investigating
From 23:20 UTC, we are experiencing issues with BTC payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as possible.
Posted Apr 09, 2024 - 23:49 UTC
This incident affected: Exchange Processing and Digital Assets (Bitcoin (BTC)).