We are experiencing issues with MATIC tokens payouts processing.

Incident Report for ChangeNow

Resolved

From 15:30 UTC to 20:15 UTC, we were experiencing issues with MATIC tokens payouts processing.

We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. The issue occurred due to unscheduled maintenance on our liquidity provider’s side.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Jul 16, 2024 - 20:47 UTC

Investigating

From 15:30 UTC we are experiencing issues with MATIC tokens payouts processing.

As a result, users may notice that there is no status change from "sending to you" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Jul 16, 2024 - 17:44 UTC

This incident affected: Withdrawals.