From 18:10 UTC to 20:10 UTC we were experiencing issues with recognizing MATICMAINNET deposits.
We are happy to announce that the problem has been successfully resolved, and MATICMAINNET is fully operational once again. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 23, 2023 - 20:30 UTC
Identified
From 16:50 UTC we are experiencing issues with recognizing MATICMAINNET users' deposits.
As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit. The issue occurred due to the incorrect operation of the coin node. Our technical team is already working on a solution.
We will get back to you with an update within several hours.
Posted Mar 23, 2023 - 18:56 UTC
This incident affected: Digital Assets (Polygon (Matic Mainnet) (MATICMAINNET)).