We are experiencing issues with ZEC payout processing

Incident Report for ChangeNow

Resolved

From 18:17 UTC to 19:17 UTC we were experiencing issues with ZEC payout processing.

The good news — the issues have been sorted now, and all the affected payouts have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.

We sincerely apologize for the inconvenience caused.

Posted Nov 16, 2025 - 19:19 UTC

Investigating

From 18:17 UTC, we are experiencing issues with ZEC payout processing.

As a result, users may notice that there is no status change from "sending to you" on the exchange page.
Our tech team is on it and already working on a fix.

We’ll update you as soon as we can. Thanks for hanging in there!

Posted Nov 16, 2025 - 18:40 UTC

This incident affected: Digital Assets (Zcash (ZEC)).