Temporary issues with recognizing ADA users' deposits.

Incident Report for ChangeNow

Resolved

Today from 19:30 to 22:25 UTC we were experiencing issues with recognizing ADA users' deposits.

We are happy to announce that the issue has been successfully resolved.
At the moment the service is working as usual, but if you are still experiencing this, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Sep 05, 2024 - 22:28 UTC

Identified

From 19:30 UTC we are experiencing issues with recognizing ADA users' deposits.

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.
The issue occurred due to the incorrect operation of the coin node
Our technical team is already working on a solution.

We will get back to you with an update as soon as we receive the news.

Posted Sep 05, 2024 - 21:02 UTC

This incident affected: Digital Assets (Cardano (ADA)).