From 12:00 UTC to 14:00 UTC we were experiencing issues with exchanges processing.
We are happy to announce that the problem has been successfully resolved, and the team is working on processing the affected items. The issue occurred due to high system load.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
There are still delays with the TRUMP and SOL and our team is working on it.
We sincerely apologize for the inconvenience caused.
Posted Jan 19, 2025 - 14:03 UTC
Investigating
From 12:00 UTC we are experiencing issues with exchanges processing.
As a result, users may notice no status change on the exchange/conversion pages on the exchange status page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as we receive any news.
Posted Jan 19, 2025 - 12:47 UTC
This incident affected: Exchange Processing and Customer Support.