Some delays with recognizing TON network deposits

Incident Report for ChangeNow

Resolved

This incident has been resolved.

Posted Oct 20, 2026 - 14:05 UTC

Update

Hey!
Today, between 07:00 and 08:00 UTC, we've been experiencing some delays with recognizing TON network deposits.

The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.

Sorry for the inconvenience, and thanks for your patience!

Posted Oct 20, 2026 - 08:00 UTC

Investigating

Hello!
Since 07:00 UTC, we've been experiencing issues with recognizing TON network deposits

Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.

Our technical team is already looking into the issue and working on a fix. We'll provide you with an update as soon as possible

Posted Oct 20, 2026 - 07:28 UTC

This incident affected: Digital Assets (Gram (ex Ton/TonCoin) (TON)).