Today from 13:10 to 15:00 UTC we were experiencing delays with exchange processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 29, 2024 - 15:04 UTC
Identified
We sincerely apologize for the misunderstanding. From 13:10 UTC, we are experiencing issues with exchange processing.
As a result, users may notice no status change from "awaiting deposit" and "sending to you" on the exchange page.
Our technical team is working on a solution. We will get back to you with updates as soon as possible.
Posted Mar 29, 2024 - 13:34 UTC
Investigating
From 13:10 UTC, we are experiencing temporary delays with payouts and partner rewards processing
As a result, users may notice no status change from "sending to you" on the exchange page.
Our technical team is working on a solution. We will get back to you with updates as soon as possible.