Temporary delays with exchanges and conversions' processing

Incident Report for ChangeNow

Resolved

Today from 17:00 to 19:20 UTC, we were experiencing delays with exchanges and conversions' processing.

We are happy to announce that the issue has been successfully resolved, and all affected exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Aug 04, 2024 - 19:25 UTC

Identified

From 17:00 UTC we are experiencing delays with exchanges and conversions' processing.

As a result, users and partners may notice no status change on the page.
The issue occurred due to unscheduled maintenance on our liquidity provider’s side.

We will get back to you with an update as soon we receive any news.

Posted Aug 04, 2024 - 18:28 UTC

This incident affected: Exchange Processing.