Temporary issues with recognizing HBAR deposits.

Incident Report for ChangeNow

Resolved

We are happy to announce that the problem has been successfully resolved, and all unrecognized exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Jan 28, 2023 - 11:20 UTC

Identified

From 09:30 PM UTC, we are experiencing issues with recognizing HBAR deposits.

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.

Our technical team is already working on a solution.
We will get back to you with an update as soon as we get any news.

Posted Jan 27, 2023 - 23:50 UTC

This incident affected: Deposits and Digital Assets (Hedera Hashgraph (HBAR)).