Today from 19:25 to 20:10 UTC we were experiencing temporary issues with the availability of our custody API and its response time, the processing of conversions, and partners transfers. The issue occurred due to inter-server communication failure.
We are happy to announce that the problem has been successfully resolved. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Jul 26, 2024 - 20:12 UTC
Investigating
From 19:25 UTC, we are experiencing temporary issues with the availability of our custody API and its response time. The processing of conversions and partners transfers are affected. Our technical team is investigating the cause and is already working on a solution. We will get back to you with an update as soon as we receive it from the team.
Posted Jul 26, 2024 - 19:33 UTC
This incident affected: Website (Partners Profile) and Withdrawals, Exchange Processing.