We've been experiencing issues with recognizing SUI deposits

Incident Report for ChangeNow

Resolved

Hey!
As you might remember, today, between 14:20 and 16:30 UTC, we had some issues with recognizing SUI deposits.

The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.

Sorry for the inconvenience, and thanks for your patience!

Posted Jun 25, 2026 - 16:35 UTC

Investigating

Hello!
Since 14:20 UTC, we've been experiencing issues with recognizing SUI deposits.

Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.

Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.

Posted Jun 25, 2026 - 15:22 UTC

This incident affected: Digital Assets (Sui (SUI)).