Today from 09:17 to 12:56 UTC we were experiencing delays with ETH payouts processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Jan 21, 2023 - 13:15 UTC
Monitoring
Unfortunately, we are still experiencing problems with ETH payouts processing.
At the moment our team is still working on the restoration of the service. We'll come back with an update within 90 minutes.
Posted Jan 21, 2023 - 11:43 UTC
Identified
From 09:17 UTC we are experiencing issues with ETH payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page.
The issue occurred due to a highly increased load on the payment service, which created a queue of payouts in the coin.
We will get back to you with an update within 2 hours.
Posted Jan 21, 2023 - 09:59 UTC
This incident affected: Digital Assets (Ethereum (ETH)).