We are experiencing problems with confirming deposits

Incident Report for ChangeNow

Resolved

From 16:40 to 17:20 UTC we were experiencing issues with confirming deposits.

We are happy to announce that the problem has been successfully resolved, and all unrecognized exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Apr 25, 2025 - 17:24 UTC

Investigating

From 16:40 UTC, we are experiencing problems with confirming deposits.

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Apr 25, 2025 - 16:53 UTC

This incident affected: Exchange Processing.