We are experiencing problems with confirming deposits

Incident Report for ChangeNow

Resolved

From 17:00 UTC to 17:25 UTC, we were experiencing problems with confirming deposits.

We are happy to announce that all affected exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing any issues, please let us know.

We sincerely apologize for the inconvenience caused.

Posted Oct 10, 2025 - 17:28 UTC

Investigating

From 17:00 UTC, we are experiencing problems with confirming deposits.

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Oct 10, 2025 - 17:10 UTC

This incident affected: Exchange Processing.