We are experiencing delays with exchange processing.

Incident Report for ChangeNow

Resolved

From 18:20 UTC to 19:45 UTC, we were experiencing delays with exchange processing.

We are happy to announce that the issue has been successfully resolved, and all affected exchanges have been processed.
The issue occurred due to a highly increased load on the service, which created a queue of exchanges.
At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.

We sincerely apologize for the inconvenience caused.

Posted Jun 07, 2024 - 19:53 UTC

Investigating

From 18:20 UTC, there may be delays with exchange processing.

As a result, users may notice no status change from "exchanging" on the exchange page for a longer time than usual.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update as soon as we get any news from the team.

Posted Jun 07, 2024 - 18:29 UTC

This incident affected: Exchange Processing.