We are experiencing problems with recognizing ZEC deposits

Incident Report for ChangeNow

Postmortem

From 02:00 PM UTC June 19th to 01:30 PM UTC June 20th we were experiencing issues with recognizing users' deposits.

We are happy to announce that the problem has been successfully resolved and the team is processing all affected exchanges.

At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.

Posted Jun 20, 2024 - 20:52 UTC

Resolved

From 02:00 PM UTC June 19th to 01:30 PM UTC June 20th we were experiencing issues with recognizing users' deposits.

We are happy to announce that the problem has been successfully resolved and the team is processing all affected exchanges.

At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.

Posted Jun 20, 2024 - 13:35 UTC

Investigating

From 02:00 PM UTC, we are experiencing problems with recognizing ZEC deposits.

As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Jun 19, 2024 - 16:07 UTC

This incident affected: Digital Assets (Zcash (ZEC)).