From March 22, 18:45 UTC to March 23, 01:15 UTC we were experiencing issues with XMR payouts and partner rewards processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 23, 2024 - 01:25 UTC
Identified
From 18:45 UTC, we are experiencing issues with XMR payouts and partners rewards processing
As a result, users may notice that there is no status change from "sending to you" on the exchange page. The issue occurred due to a highly increased load on the coin network. Our technical team is already working on a solution.
We will get back to you with an update within several hours.
Posted Mar 22, 2024 - 18:54 UTC
This incident affected: Withdrawals, Exchange Processing and Digital Assets (Monero (XMR)).