Hey! As you might remember, today, between 14:10 and 17:00 UTC, we had some issues with recognizing BNBBSC and tokens deposits.
The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.
Sorry for the inconvenience, and thanks for your patience!
Posted Aug 20, 2026 - 17:01 UTC
Update
Hey again! We're still working on resolving the issue. We'll provide you with an update within 60 minutes.
Posted Aug 20, 2026 - 16:15 UTC
Identified
Hey again!
We have identified the cause of the delay in BNBBSC and tokens deposit recognition. The issue occurred due to the incorrect operation of the network node.
Our technical team is already working on a fix, and we expect it to be resolved in approximately 60 minutes.
Posted Aug 20, 2026 - 15:15 UTC
Investigating
Hello! Since 14:10 UTC, we've been experiencing issues with recognizing BNBBSC and tokens deposits.
Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.
Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
Posted Aug 20, 2026 - 14:53 UTC
This incident affected: Digital Assets (Tether (Binance Smart Chain) (USDTBSC), BNB Smart Chain (BNBBSC)).