From 09:00 March 15 to 18:30 UTC May 24 we were experiencing delays with exchanges processing of Solana and its tokens.
We are happy to announce that the issue has been successfully resolved, and all affected exchanges are being processed by our team right now. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted May 24, 2024 - 18:36 UTC
Update
The issue with the deposit recognition has been resolved successfully.
We will keep you posted on the situation with SOL and SOL tokens payouts and partner rewards processing.
We will get back to you with an update as soon as we can.
Posted May 24, 2024 - 17:30 UTC
Update
We've received an update that the SOL and SOL tokens deposit recognition has been affected as well.
The issue happened due to the malfunctioned operation of the coin node.
Our team is currently working on the issue and trying to resolve any delays.
We will keep you posted!
Posted May 24, 2024 - 17:06 UTC
Update
We are experiencing delays with SOL and SOL tokens payouts and partner rewards processing.
As a result, users and partners may notice no status change from "sending to you" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.
We apologize for any inconvenience.
Posted May 24, 2024 - 16:54 UTC
Update
We are experiencing delays with SOL tokens payouts and partner rewards processing.
As a result, users and partners may notice no status change from "sending to you" on the exchange page. This issue is caused by the specifics of the Solana network. Our team is constantly working to improve the service and trying to resolve any delays.
We apologize for any inconvenience.
Posted Apr 08, 2024 - 05:39 UTC
Update
We are experiencing delays with SOL tokens payouts and partner rewards processing.
As a result, users and partners may notice no status change from "sending to you" on the exchange page. This issue is caused by the specifics of the Solana network. Our team is constantly working to improve the service and trying to resolve any delays.
We apologize for any inconvenience.
Posted Apr 03, 2024 - 15:19 UTC
Identified
From 09:00 UTC, we are experiencing delays with SOL tokens payouts and partner rewards processing due to issues with the Solana network
As a result, users and partners may notice no status change from "sending to you" on the exchange page. Our technical team is already working on a solution.
We will get back to you with an update as soon as possible.
Posted Mar 15, 2024 - 09:05 UTC
This incident affected: Withdrawals, Exchange Processing and Digital Assets (Tether (SOL) (USDTSOL), Raydium (Solana) (RAYSOL), STEPN (Solana) (GMTSOL), Serum (Solana) (SRMSOL), Green Satoshi Token (SOL) (GSTSOL), USD Coin (SOL) (USDCSOL), Helium (HNTSOL)).