Today from 12:30 to 16:00 UTC we were experiencing delays with ETHARB payouts processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 23, 2023 - 17:30 UTC
Update
We are happy to announce that the issue with ETHARB deposit recognition has been successfully resolved, and all unrecognized exchanges have been processed. At the moment we're still experiencing issues with ETHARB payouts processing.
We will get back to you with an update within 2 hours.
Posted Mar 23, 2023 - 14:47 UTC
Update
We're also experiencing temporary issues with recognizing ETHARB deposits
As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit. Our technical team is already working on a solution.
We will get back to you with an update within 2 hours.
Posted Mar 23, 2023 - 14:41 UTC
Identified
From 12:30 UTC we are experiencing issues with ETHARB payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. The issue occurred due to a highly increased load on the payment service, which created a queue of payouts in the coin. Our technical team is already working on a solution.
We will get back to you with an update within 2 hours.