Today from 12:00 UTC to 18:30 PM UTC, there may have been delays in payouts processing
We are happy to announce that the issue has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Aug 26, 2024 - 18:47 UTC
Identified
We sincerely apologize for the misinformation in the initial message! From 12:00 UTC we may experience temporary delays with payouts processing.
As a result, users may notice that the status changing longer than usual from "sending to you" on the exchange page. The issue occurred due to inter-server communication failure. Our technical team is already working on a solution.
We will get back to you with an update as soon as we get it.
Posted Aug 26, 2024 - 18:19 UTC
Investigating
From 17:00 UTC we are experiencing issues with payouts processing. As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution. We will get back to you with an update within a few hours.