We are experiencing issues with BTC payouts processing

Incident Report for ChangeNow

Resolved

From 12:15 UTC on to 12:40 UTC we were experiencing delays with BTC payouts processing.

We are happy to announce that the problem has been successfully resolved.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Oct 09, 2025 - 12:45 UTC

Investigating

From 12:15 UTC we are experiencing delays with BTC payouts processing.

As a result, users may notice that the status on the exchange page has not changed from "sending" for a longer period of time.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Oct 09, 2025 - 12:29 UTC

This incident affected: Digital Assets (Bitcoin (BTC)).