From 22:30 UTC on May 13 to 03:00 UTC on May 14 we were experiencing delays with BTC payouts processing due to increased fees in the coin network.
We are happy to announce that the problem has been successfully resolved, and the team is working on processing affected payouts. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted May 14, 2023 - 03:07 UTC
Identified
We identified the reason for the delay with BTC payouts processing. The issue happened due to increased fees in the coin network. The processing of new exchanges will not be affected.
Our team is working to complete the affected exchanges. We will get back to you with an update as soon as we receive any news from the team.
Posted May 14, 2023 - 00:05 UTC
Investigating
From 22:30 UTC we are experiencing issues with BTC payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as we receive any news from the team.