Today from 17:30 UTC to 18:10 UTC we were experiencing issues with MATICMAINNET payouts processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 23, 2023 - 18:16 UTC
Identified
From 17:30 UTC we are experiencing issues with MATICMAINNET payouts processing.
As a result, users may notice that there is no status change from "sending to you" on the exchange page. The issue occurred due to a highly increased load on the payment service, which created a queue of payouts in the coin. Our technical team is already working on a solution.
We will get back to you with an update within several hours.
Posted Mar 23, 2023 - 17:59 UTC
This incident affected: Digital Assets (Polygon (Matic Mainnet) (MATICMAINNET)).