Temporarily issues with exchanges processing and displaying rates
Incident Report for ChangeNow
Resolved
Today from 11:35 AM to 03:55 PM UTC we were experiencing issues with exchanges processing and displaying rates.

We are happy to announce that the technical maintenance on the side of our liquidity provider has been successfully completed and
at the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.
Posted Mar 24, 2023 - 16:11 UTC
Update
From 11:35 UTC we are experiencing issues with exchanges processing and displaying rates.

We have switched the affected coins to another liquidity provider and at the moment only XRPBSC is unavailable due to maintenance on the liquidity provider side

As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.
Posted Mar 24, 2023 - 13:19 UTC
Monitoring
From 11:35 UTC we are experiencing issues with exchanges processing and displaying rates.

Due to unscheduled work on the side of liquidity provider there may be issues with some of the assets to exchange:

etharb, qnt, xrpbsc

As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.
Posted Mar 24, 2023 - 12:48 UTC
Update
From 11:35 UTC we are experiencing issues with exchanges processing and displaying rates.

Due to unscheduled work on the side of liquidity provider there may be issues with some of the assets to exchange:

dai, usdtbsc, etharb, qnt, xrpbsc

As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.
Posted Mar 24, 2023 - 12:31 UTC
Identified
From 11:35 UTC we are experiencing issues with exchanges processing and displaying rates.

Due to unscheduled work on the side of liquidity provider there may be issues with some of the assets to exchange:

maticmainnet, dai, ada, bch, hbar, usdtbsc, busdbsc, zec, dgb, trx, usdterc20, etharb, ltc, xlm, dot, qnt, doge, dash, xrpbsc

As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within 3 hours.
Posted Mar 24, 2023 - 12:11 UTC
This incident affected: Exchange Processing and Digital Assets (Tether (Binance Smart Chain) (USDTBSC), Dogecoin (DOGE), Cardano (ADA), Polygon (Matic Mainnet) (MATICMAINNET), Polkadot (DOT), Dai (DAI), TRON (TRX), Stellar (XLM), Quant (QNT), Hedera Hashgraph (HBAR), DigiByte (DGB)).