From 18:00 UTC to 19:00 UTC we were experiencing issues with processing SOL exchanges.
The good news — the issues have been sorted now, and all the affected payouts have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Nov 27, 2025 - 19:04 UTC
Identified
From 18:00 UTC, we are experiencing issues with SOL exchanges processing.
As a result, users may notice that there is no status change from "sending to you"/"exchanging"/"confirming"/ on the exchange page. Our tech team is on it and already working on a fix. The issue occurred due working abruptions on the side of our node provider.
We’ll update you as soon as we can. Thanks for hanging in there!
Posted Nov 27, 2025 - 18:42 UTC
This incident affected: Withdrawals, Deposits, Exchange Processing and Digital Assets (Solana (SOL)).