Today from 12:35 PM to 02:45 PM UTC we were experiencing delays with exchanges processing.
We are happy to announce that the problem has been successfully resolved. The issue occurred due to inter-server communication failure. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Posted Mar 16, 2023 - 15:21 UTC
From 12:35 PM UTC we are experiencing issues with exchanges processing.
As a result, users may notice that there is no status change from "awaiting deposit/confirming/exchanging/sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update within several hours.
Posted Mar 16, 2023 - 13:11 UTC
This incident affected: Withdrawals, Deposits, and Exchange Processing.