We are experiencing temporary issues with the availability of our custody API and its response time.

Incident Report for ChangeNow

Resolved

Today from 04:20 to 05:55 UTC we were experiencing temporary issues with the availability of our custody API and its response time.

We are happy to announce that the issue has been successfully resolved. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.

Posted Sep 06, 2025 - 05:58 UTC

Investigating

From 04:20 UTC we are experiencing temporary issues with the availability of our custody API and its response time.
Partner's balances, processing&creation of conversions, and partners' transfers were affected.
Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as we will receive it from the team.

Posted Sep 06, 2025 - 04:48 UTC

This incident affected: Website (Partners Profile) and Withdrawals.