Temporary issues with exchange creation, with the availability of our API and its response time
Incident Report for ChangeNow
Resolved
The issue occurred due to an increased load on our API as the server was unable to process requests.

At this moment the service is working as usual. We sincerely apologize for the inconvenience caused.
Posted Jan 16, 2023 - 16:11 UTC
Update
Today from 16:18 to 17:59 UTC we were experiencing occasional issues with the availability of our API and its response time.

We are happy to announce that the API availability issue has been successfully resolved.
We are investigating the cause and will inform you with a separate notification as soon as we finish the investigation.
At this moment the service is working as usual, if you are still experiencing this issue, please, let us know.

We sincerely apologize for the inconvenience caused.
Posted Jan 13, 2023 - 18:02 UTC
Investigating
From 16:18 UTC we are experiencing occasional issues with the availability of our API and its response time.

The creation of exchanges and estimated amounts were partially affected
Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update within 30 minutes.
Posted Jan 13, 2023 - 17:45 UTC
This incident affected: API v1 (Exchange Estimation (Standard Flow), Exchange Creation (Standard Flow), Exchange Estimation (Fixed-Rate Flow), Exchange Creation (Fixed-Rate Flow)).