We are experiencing issues with payouts processing

Incident Report for ChangeNow

Resolved

Today from 03:35 PM to 05:10 PM UTC we were experiencing issues with payouts processing on the following networks:
ADA, AKT, APT, ARB, ATOM, AVAX, AVAXC, BAND, BASE, BCH, BRISEMAINNET, BSC, BSV, BTC, CELO, CHZ, CRO, CROEVM, CSPR, DIVI, DOGE, DOT, ETC, ETH, ETHW, FET, FIL, FLR, FTM, INJ, IOTX, JOY, KAS, KAVA, KLAY, KLV, LNA, LTC, LUNA, LUNC, MANTA, MATIC, MNT, NEAR, OP, OPBNB, OSMO, PIVX, PULSE, SEI, SOL, STRK, SXP, SYS, THETA, TIA, TON, TRX, XDC, XEC, XLM, XMR, XRP, ZEC, ZEN, ZKSYNC

We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed.
At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.

We sincerely apologize for the inconvenience caused.

Posted Jun 14, 2024 - 17:12 UTC

Investigating

From 03:35 PM UTC, we are experiencing issues with payouts processing on the following networks:
ADA, AKT, APT, ARB, ATOM, AVAX, AVAXC, BAND, BASE, BCH, BRISEMAINNET, BSC, BSV, BTC, CELO, CHZ, CRO, CROEVM, CSPR, DIVI, DOGE, DOT, ETC, ETH, ETHW, FET, FIL, FLR, FTM, INJ, IOTX, JOY, KAS, KAVA, KLAY, KLV, LNA, LTC, LUNA, LUNC, MANTA, MATIC, MNT, NEAR, OP, OPBNB, OSMO, PIVX, PULSE, SEI, SOL, STRK, SXP, SYS, THETA, TIA, TON, TRX, XDC, XEC, XLM, XMR, XRP, ZEC, ZEN, ZKSYNC

As a result, users may notice that there is no status change from "sending to you" on the exchange page.
Our technical team is investigating the cause and is already working on a solution.

We will get back to you with an update within several hours.

Posted Jun 14, 2024 - 15:53 UTC

This incident affected: Withdrawals.