From November 12, 23:00 UTC to November 13, 02:20 UTC, we were experiencing issues with recognizing ETHBASE deposits.
We are happy to announce that the issue has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Nov 13, 2024 - 02:25 UTC
Identified
From November 12, 23:00 UTC we are experiencing issues with recognizing ETHBASE deposits.
As a result, users may notice no status change from "awaiting deposit" to "confirming" on the exchange page after sending the deposit. The issue occurred due to the incorrect operation of the coin node. Our technical team is working on a solution.
We will get back to you with an update as soon as possible.
Posted Nov 13, 2024 - 01:27 UTC
This incident affected: Deposits and Digital Assets (Ethereum (Base) (ETHBASE)).