Today from 10:50 to 11:00 UTC we were experiencing delays with exchange creation and processing.
We are happy to announce that the issue has been successfully resolved. At the moment the service is working as usual, but if you are still experiencing this problem, please let us know.
We sincerely apologize for the inconvenience caused.
Posted Oct 30, 2024 - 11:00 UTC
Investigating
From 10:50 UTC we are experiencing issues with exchange creation and processing.
As a result, users may notice no status change on the exchange page and no rate availability on the exchange creation page.
The issue occurred due to a malfunction in communication between internal services. Our technical team is already working on a solution.
We will get back to you with an update as soon as we receive any news.
Posted Oct 30, 2024 - 10:55 UTC
This incident affected: API v2 (Exchange Estimation, Exchange Creation, Exchange Estimation (Fiat), Exchange Creation (Fiat)), API v1 (Exchange Estimation (Standard Flow), Exchange Creation (Standard Flow), Exchange Estimation (Fixed-Rate Flow), Exchange Creation (Fixed-Rate Flow)), and Exchange Processing.