Resolved -
Today, from 04:00 UTC to 05:20 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 25, 05:26 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 04:00 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 25, 05:16 UTC
Completed -
The scheduled maintenance has been completed.
Jan 25, 03:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 18:00 UTC
Scheduled -
We would like to notify you that on January 21st, from 18:00 (UTC), an upgrade will take place on the Hedera Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with HBAR.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 20, 18:16 UTC
Completed -
The scheduled maintenance has been completed.
Jan 24, 18:40 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 UTC
Scheduled -
We would like to notify you that on January 24, from 14:00 (UTC), an upgrade will take place on the Tezos (XTZ) network. Due to the update, there may be delays in processing payouts and exchanges with XTZ.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 23, 14:44 UTC
Completed -
The scheduled maintenance has been completed.
Jan 23, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 07:00 UTC
Scheduled -
Hello there,
Just a quick heads-up: on January 23, starting at 07:00 (UTC), we might experience temporary delays with BEP20 token payouts due to scheduled maintenance by our liquidity provider.
BEP20 deposits and withdrawals will be closed from 06:55 on January 23, 2026, for maintenance. The expected duration is approximately one hour.
During this time, you may notice that the status on the exchange page stays stuck on "exchanging" or "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
Jan 22, 18:53 UTC
Resolved -
This incident has been resolved.
Jan 22, 18:53 UTC
Investigating -
Hello there,
Just a quick heads-up: on January 23, starting at 07:00 (UTC), we might experience temporary delays with BEP20 token payouts due to scheduled maintenance by our liquidity provider.
BEP20 deposits and withdrawals will be closed from 06:55 on January 23, 2026, for maintenance. The expected duration is approximately one hour.
During this time, you may notice that the status on the exchange page stays stuck on "exchanging" or "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
Jan 22, 18:46 UTC
Today, between XX and XX UTC, we had a brief delay in processing BTC exchanges due to a holdup with the latest network block.
The good news is, a new BTC block has now been created, and all affected exchanges have been processed. Everything is up and running again, but if you're still experiencing any issues, please feel free to reach out to us.
We truly apologize for any inconvenience this may have caused and appreciate your patience!
Jan 22, 17:36 UTC
Update -
We are continuing to investigate this issue.
Jan 22, 17:35 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with XLM exchanges, starting from 17:05 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
We’ll send out another update as soon as the new block is confirmed. Thanks for your understanding!
Jan 22, 17:28 UTC
Resolved -
From 18:50 UTC until 19:05 we had temporary delays with processing payouts. The delays has occurred because of issues with internal servers connectivity.
Good news is, the issue was resolved and all the affected exchanges has been processed.
We thank you for your patience and understanding!
Jan 21, 19:09 UTC
Identified -
Hello! From 18:50 UTC we are experiencing issues with submitting payouts. Our team is already reviewing the issue and we will notify you once it will be resolved.
We apologize for the inconvenience.
Jan 21, 18:56 UTC
Resolved -
Today from 20:45 to 21:30 UTC we were experiencing some temporary issues with our API, which may affect response times, API availability, network fee, etc.
We are happy to announce that the API availability issue has been successfully resolved.
At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know. We sincerely apologize for the inconvenience caused.
Jan 20, 21:44 UTC
Investigating -
Hello!
Since 20:45 UTC, we're experiencing some temporary issues with our API, which may affect response times, API availability, network fee, etc.
Our tech team is already looking into the cause and resolving the situation.
Jan 20, 21:20 UTC
Completed -
The scheduled maintenance has been completed.
Jan 20, 20:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:00 UTC
Scheduled -
We would like to notify you that on January 20, from 05:00 UTC, an upgrade will take place on the Polkadot Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with the following assets: assethub,usdtassethub. In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 18, 22:43 UTC
Resolved -
From 21:20 to 23:50 UTC we were experiencing delays with ALGO payouts and partner rewards processing.
We are happy to announce that the problem has been successfully resolved, and all affected exchanges have been processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 15, 23:51 UTC
Investigating -
From 21:20 UTC we are experiencing issues with ALGO payouts and partner rewards processing.
As a result, users and partners may notice that there is no status change from "sending to you" on the exchange page. Our technical team is investigating the cause and is already working on a solution.
We will get back to you with an update as soon as the issue is resolved.
Jan 15, 21:48 UTC
Resolved -
Hey! Just a heads-up — today, between 10:45 and 11:55 UTC, we had some delays with processing USDTERC20 payouts and partner rewards.
Good news though — the issue has been sorted, and all the affected payouts have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Jan 15, 12:05 UTC
Investigating -
Hello! Since 10:45 UTC, we're having some issues with processing USDTERC20 payouts and partner rewards.
Because of that, you might see the status stuck on "sending to you" and it won't update. Our tech team is on it and already working on a fix.
We’ll update you within several hours. Thanks for hanging in there!
Jan 15, 11:17 UTC
Resolved -
This incident has been resolved.
Jan 15, 00:04 UTC
Identified -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 21:20 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 14, 22:12 UTC
Completed -
The scheduled maintenance has been completed.
Jan 14, 09:08 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 07:00 UTC
Scheduled -
We would like to notify you that on January 14th, from 07:00 (UTC), an upgrade will take place on the Mantle Mainnet network. Due to the update, there may be delays in processing payouts and exchanges with MNTMAINNET.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
Jan 1, 23:18 UTC
Resolved -
Today, from 12:30 UTC to 14:00 UTC, we were experiencing temporary issues with the processing of BTC exchanges due to the delay of a new block of the network.
We are happy to announce that a new BTC block was created, and all affected exchanges have been processed. At the moment, the service is working as usual, but if you are still experiencing any issues, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 13, 14:18 UTC
Investigating -
Hello!
We’re currently experiencing some temporary delays with BTC exchanges, starting from 12:30 UTC, due to a delay in the latest block on the network.
This means that you may notice delays in status updates on the affected exchanges page. Once the new block is created, everything will process as normal.
You can stay updated on the BTC network by checking this link: https://www.blockchain.com/btc/blocks?page=1. We’ll send out another update as soon as the new block is confirmed.
Jan 13, 13:47 UTC
Completed -
The scheduled maintenance has been completed.
Jan 13, 00:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:30 UTC
Scheduled -
Hello.
We would like to notify you that on January 12th from 06:30 UTC we may experience temporary issues with exchange processing time due to scheduled technical maintenance on the side of our liquidity provider.
The maintenance will affect the following assets: ach,acs,adx,aergo,ainbsc,aioz,akebsc,akt,algo,alphabsc,alu,arberc20,axs,b2bsc,baby,babydoge,bal,ban,band,basbsc,bera,blur,blz,boba,bonk,boson,bsw,btc,bubb,camperc20,cat,cbase,celo,cgptbsc,cookiebsc,cro,crossbsc,ctc,ctsi,cysbsc,dark,degen,dia,doodsol,dusk,edenerc20,edgenerc20,elizaossol,ept,ese,ethw,fbase,ferc20,fida,fitfi,flr,fort,gaiaerc20,gmx,gominingerc20,gps,griffain,gstsol,hntsol,holobsc,holosol,icntbase,j,jctbsc,kas,kcserc20,kiteerc20,klvmainnet,kmno,labbsc,ladys,laerc20,linea,lingo,lmwr,lpt,luna,lvva,major,mana,manta,mavia,melania,mobile,mplx,mtv,nc,neon,newterc20,nmr,nwc,ogn,op,opul,opulalgo,order,oxt,paal,paws,pha,plume,pol,popcat,portal,praibsc,prcl,promptbase,ptberc20,puffer,pyr,pyusd,qbsc,qiarc20,qnt,render,rsr,rwa,sapienbase,sei,seraph,shellbsc,shellerc20,signbase,signbsc,skyerc20,sonic,spkerc20,stblbsc,sto,strkmainnet,supbsc,swarms,sweat,swell,swftc,sxterc20,synt,telmatic,tfuel,timeerc20,tokenbsc,tokenerc20,toshi,trac,trump,trvl,twt,uds,unitebase,uos,uqc,usd1trc20,usddtrc20,usde,uselesssol,velvetbsc,vet,vinubsc,vr,vsnerc20,wct,wemixmainnet,wen,wetsol,wldop,wmtxerc20,xanerc20,xcnbase,xcnbsc,xcnerc20,xdc,xlm,xnlbsc,xnybsc,xpinbsc,yberc20,zerebro,zetaerc20,zkperc20,zkwasmbsc,zora
Jan 10, 14:33 UTC
Resolved -
Today from 22:15 to 22:40 UTC we were experiencing delays with exchanges processing.
We are happy to announce that the problem has been successfully resolved and all affected exchanges were processed. At the moment the service is working as usual, but if you are still experiencing this issue, please, let us know.
We sincerely apologize for the inconvenience caused.
Jan 12, 22:48 UTC
Investigating -
From 22:15 UTC we are experiencing issues with exchanges processing. As a result, users may notice that there is no status change from "exchanging" on the exchange page.
Our technical team is investigating the cause and is already working on a solution. We will keep you updated. Thank you for the understanding!
Jan 12, 22:19 UTC