In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 2026 - 14:30 UTC
Scheduled - We would like to notify you that on April 17, from 14:30 UTC, a hard fork and upgrade will take place on the LUNC network. Due to the update, there may be delays in processing payouts and exchanges with LUNC.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the upgrade is over. We apologize for the inconvenience.
Apr 17, 202614:30 - Apr 18, 202614:30 UTC
Since 19:20 UTC, we have been experiencing some issues with processing of exchanges. The following assets are affected: prcl,adx,aergo,aioz,bal,bera,blz,boson,bsw,cbase,ctc,data,dia,dusk,fitfi,kcserc20,kbsc,ladys,linea,lmwr,lvva,melania,mtv,nano,one,oxt,opulalgo,plume,promptbase,pyr,rwa,sei,siren,sweat,swarms,tfuel,telmatic,tlos,timeerc20,trac,uos,usddtrc20,usdtassethub,vr,wldop,wmtxerc20,xcnbsc,xnlbsc,xpl,yzysol,zetaerc20,swftc,ctsi,derc20,klvmainnet,griffain,trump.
This means that you may see the status "exchanging" on the exchange page stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
Thank you for your patience and understanding!
Feb 27, 2026 - 19:37 UTC
Today, between 19:00 and 20:30 UTC, we experienced some delays with processing TON deposits.
We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out.
We truly apologize for any inconvenience this may have caused and appreciate your patience!
May 10, 20:39 UTC
Identified -
Hello!
Since 19:00 UTC, we have been experiencing some delays with processing TON deposits. This means that you may see the status "Waiting for deposit" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
Thank you for your patience and understanding!
May 10, 19:21 UTC
Resolved -
Hey! As you might remember, today, between 14:45 and 15:15 UTC, we had some issues with recognizing SOL and tokens deposits.
The issue is now fixed, and all the unprocessed exchanges have been completed. Everything should be working fine now, but if you're still having problems, please let us know.
Sorry for the inconvenience, and thanks for your patience!
May 7, 15:16 UTC
Investigating -
Hello! Since 14:45 UTC, we've been experiencing issues with recognizing SOL and tokens deposits.
Because of this, users may see that the status stays stuck on "Awaiting Deposit" instead of updating to "Confirming" after sending their deposit.
Our technical team is already looking into the issue and working on a fix. We'll provide you with an update within several hours.
May 7, 15:11 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 06:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:15 UTC
Scheduled -
We would like to notify you that on May 5, from 16:18 (UTC), an upgrade will take place on the Babylon (BABY) network. Due to the update, there may be delays in processing payouts and exchanges with Babylon (BABY).
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
May 5, 08:19 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 17:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 08:30 UTC
Scheduled -
We would like to notify you that on May 5, from 08:30 (UTC), an upgrade will take place on the ZIL network. Due to the update, there may be delays in processing payouts and exchanges with ZIL.
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the hard fork is over. We apologize for the inconvenience.
May 3, 11:29 UTC
Completed -
The scheduled maintenance has been completed.
May 5, 07:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled -
Hello there, Just a quick heads-up: on May 5, starting at 06:00 (UTC), we might experience temporary delays with BNBBSC and BSC tokens payouts due to scheduled maintenance by our liquidity provider.
During this time, you may notice that the status on the exchange page stays stuck on "exchanging" or "sending to you." Rest assured, assets won’t be disabled, and all affected exchanges will be processed as usual.
We’ll keep you updated and let you know once everything is back to normal. Thanks for your understanding, and we apologize for any inconvenience this may cause!
May 3, 11:25 UTC
Completed -
Today, from 13:00 to 15:00 (UTC), there was scheduled technical maintenance on our side.
We are happy to announce that the technical maintenance has been successfully completed.
At the moment, the service is working as usual.
May 4, 15:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 13:00 UTC
Scheduled -
Hey everyone, Just a heads-up: on May 4, starting at 13:00 (UTC), we may experience some temporary delays with processing XMR payouts and partner withdrawals due to scheduled technical maintenance on our side.
As a result, you might notice that the status stays stuck on "sending to you" on the exchange page.
Estimated duration of maintenance: 10 minutes.
Please note, these delays are just a possibility and might not happen at all. Our service is fully prepared for the maintenance, and we don’t expect it to affect your exchanges. If anything unexpected comes up, we’ll provide a separate update.
We’ll notify you once the maintenance is complete. Thanks for your understanding, and we apologize for any inconvenience!
May 4, 12:50 UTC
Resolved -
This incident has been resolved.
May 2, 23:51 UTC
Investigating -
Hello!
Since 17:00 UTC, we have been experiencing delays in processing SEI and SEI EVM exchanges due to network outages. As a result, users may notice that the status on the exchange page is not updating.
We will notify you as soon as the issue is resolved.
May 2, 18:04 UTC
Completed -
On April 29, from 14:00 to 22:00 UTC, there was a Polygon (POL) Network Upgrade.
We are happy to announce that the hard fork has been completed, and all affected exchanges have been processed.
At the moment, the service is working as usual.
Apr 30, 06:24 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC
Scheduled -
We would like to notify you that on April 29, from 14:00 (UTC), an upgrade will take place on the Polygon (POL) network. Due to the update, there may be delays in processing payouts and exchanges with MATICMAINNET and tokens: USDTMATIC, USDCMATIC, APEPEMATIC, CRVMATIC, DAIMATIC, GNS, GRTMATIC, LINKMATIC, MATICUSDCE, MV, NAKA, NEXOMATIC, PPY, PYRMATIC, QUICKMATIC, SANDMATIC, STGMATIC, TELMATIC, VOXEL, WBTCMATIC, WETHMATIC
In view of this, on the page of affected exchanges, the status of "Exchanging" and "Sending to you" may be updated longer than usual.
We will also notify you immediately after the upgrade is over. We apologize for the inconvenience.
Apr 29, 09:02 UTC
Resolved -
Just a heads-up — today, between 04:15 and 04:55 UTC, we had some delays with processing of BTC exchanges on the confirmation stage.
Good news though — the issue has been sorted, and all the affected exchanges have been processed. Everything’s back to normal now, but if you're still having trouble, please let us know.
Sorry for the hassle, and thanks for your patience!
Apr 30, 04:56 UTC
Investigating -
Hello!
Since 4:15 UTC we are experiencing delays with processing BTC exchanges on the confirmation stage. As a result, users may notice that there is no status change from "confirming" on the exchange page. Our team is aware of the issue and is already on it. We will notify you ASAP once the issue is resolved.
We apologize for the inconvenience caused.
Apr 30, 04:45 UTC
Today, between 18:00 and 20:50 UTC, we experienced delays with exchange processing.
We're happy to let you know that the issue has now been fully resolved, and all affected exchanges have been processed. Everything is back to normal, but if you're still facing any issues, please don't hesitate to reach out.
We truly apologize for any inconvenience this may have caused and appreciate your patience!
Apr 28, 20:55 UTC
Identified -
Hello!
Since 18:00 UTC, we have been experiencing delays with processing exchanges. This means that you may see the status "sending" on the exchange page being stuck. Our technical team is already investigating the issue and working on a solution. We will keep you updated as soon as possible and let you know when we have more information.
Thank you for your patience and understanding!
Apr 28, 18:17 UTC
Resolved -
Today, since 15:07 UTC to 16:00 we were experiencing temporary issues with Partners Profile page access. We're happy to let you know that the issue has now been fully resolved and everything’s back to normal.
We truly apologize for any inconvenience this may have caused and appreciate your patience!
Apr 28, 16:08 UTC
Investigating -
Hello!
Since 15:07 UTC we are experiencing temporary issues with Partners Profile page access. Due to this issue, login and usage of the partner dashboard are temporarily unavailable. Our technical team is already looking into the issue and working on a fix.
We'll provide you with an update as soon as possible.
Apr 28, 15:27 UTC